Last updated: 3 March 2026

This Privacy Policy explains how Barossa Fun Factory (“we”, “us”, “our”) collects, holds, uses and discloses personal information when you interact with our website, make an enquiry, book an activity, attend an event, purchase a product, or otherwise engage with us.
 

We are committed to handling personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) (where applicable).

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1. What personal information we collect

The type of personal information we collect depends on how you interact with us. It may include:

• Contact details: name, email address, phone number, postcode/suburb

• Booking and purchase details: event/session selections, ticket quantities, dates and times, order details, and related communications

• Payment-related details: we do not store full card details. Payments are processed through secure third-party providers (see section 6).

• Participant details: attendee names (where needed for bookings), age range (where relevant), and any participation notes you provide

• Accessibility and support needs: information you choose to share so we can provide an inclusive and safe experience

• Communications: messages sent via forms, email, phone, or social media

• Website usage data: IP address, browser type, device information, pages viewed, and approximate location data (via cookies and analytics)

 

2. Sensitive information

Sometimes you may choose to share information that could be considered sensitive (for example, health-related information relevant to accessibility, safety or participation). Barossa Fun Factory only collects sensitive information when it is reasonably necessary and with your consent (which may be express or implied depending on the circumstances).

 

3. How we collect personal information

Barossa Fun Factory collects personal information in a few ways, including when you:

• fill in an enquiry form

• book or purchase via our website or booking platform

• sign up to receive updates or marketing communications

• contact us by email, phone or social media

• attend an event or activity where registration is required

• use our website (via cookies and similar technologies)

Where reasonable and practical, Barossa Fun Factory collects personal information directly from you. In some cases, we may collect information via third-party service providers that support bookings, payments, and marketing.

 

4. Why we collect, use and disclose personal information

Barossa Fun Factory collects and uses personal information to:

• respond to enquiries and provide customer support

• manage bookings, registrations, tickets and purchases

• deliver events, workshops and experiences

• communicate important updates (e.g. changes, cancellations, safety notices)

• provide accessibility support where requested

• improve the website, services and customer experience

• send marketing communications (only where permitted by law and your preferences)

• meet legal, regulatory and safety requirements

• protect Barossa Fun Factory and customers from fraud or misuse

 

5. Marketing communications

If you subscribe or opt in, Barossa Fun Factory may send you updates about events, activities, offers, or news.

You can opt out at any time by:

• using the unsubscribe link in emails (where available), or

• contacting Barossa Fun Factory via the details on the website

 

6. Third-party services, bookings and payments

Barossa Fun Factory may use trusted third-party providers to help operate the business and deliver services, such as:

• booking/ticketing platforms

• payment processors

• website hosting and IT providers

• email and marketing platforms

• analytics tools (e.g. website traffic measurement)

These providers may handle personal information on behalf of Barossa Fun Factory to perform services, and they are expected to manage it securely. Barossa Fun Factory does not sell personal information.

 

7. Cookies and analytics

Barossa Fun Factory’s website may use cookies and similar technologies to:

• operate the website effectively

• remember preferences (where relevant)

• understand how visitors use the site (analytics)

• support marketing/remarketing (where enabled)

You can manage cookies through your browser settings. Disabling cookies may affect how parts of the website function.

 

8. Disclosure of personal information

Barossa Fun Factory may disclose personal information to:

• staff and contractors who need it to deliver services

• third-party service providers (as outlined above)

• law enforcement or regulators where required or authorised by law

• other parties with your consent, or where necessary to prevent serious threats to health and safety

 

9. Overseas disclosure

Some third-party providers (such as email platforms, analytics providers, or booking/payment services) may store or process data outside Australia. Where this occurs, Barossa Fun Factory takes reasonable steps to ensure appropriate safeguards are in place.

 

10. How we store and protect personal information

Barossa Fun Factory takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures may include secure systems, access controls, and reputable service providers.

No system is 100% secure. If you believe your information has been compromised, please contact Barossa Fun Factory promptly.

 

11. Accessing and correcting your information

You can request access to the personal information Barossa Fun Factory holds about you, or ask for corrections if it’s inaccurate, out of date, incomplete, or misleading.

To request access or correction, contact Barossa Fun Factory using the details on the website. We may need to verify your identity before processing your request.

 

12. Retention

Barossa Fun Factory keeps personal information only for as long as needed to provide services, meet operational needs, comply with legal obligations, and resolve disputes. When no longer required, Barossa Fun Factory takes reasonable steps to delete or de-identify it.

 

13. Links to other websites

The Barossa Fun Factory website may link to third-party websites (including social media and booking platforms). Barossa Fun Factory is not responsible for the privacy practices of those websites. Please review their privacy policies.

 

14. Changes to this Privacy Policy

Barossa Fun Factory may update this Privacy Policy from time to time. The latest version will be published on the website with the updated date.

 

15. Contact us

If you have questions, concerns, or a privacy complaint, please contact Barossa Fun Factory via the details on the website.

Barossa Fun Factory will respond within a reasonable timeframe and work with you to resolve any concerns.